Job Title: Help Desk Specialist (Remote)
Pay Range: $37,000-$42,300
Location: Remote
About Ultimate Protection Services:
Ultimate Protection Services is a leading provider of comprehensive security solutions, specializing in physical security, cybersecurity, and executive protection services. Committed to safeguarding our clients’ assets and operations, we employ cutting-edge technology and highly trained professionals to deliver proactive and effective security measures.
Job Description:
As a Remote Help Desk Specialist at Ultimate Protection Services, you will be the first point of contact for providing technical support and assistance to our clients and end-users. Working remotely, you will leverage your expertise in IT support and customer service to resolve technical issues, answer inquiries, and ensure client satisfaction.
Responsibilities:
– Provide remote technical support and assistance to clients and end-users via phone, email, chat, and remote desktop tools.
– Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and cybersecurity in a timely and efficient manner.
– Identify and escalate complex technical issues to appropriate teams or personnel for further investigation and resolution.
– Document support tickets, including detailed descriptions of issues, troubleshooting steps, and resolution actions, in a timely and accurate manner.
– Proactively monitor and manage IT systems and infrastructure to identify potential problems and prevent service interruptions.
– Assist with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices as needed.
– Provide training and guidance to clients and end-users on the use of IT systems, software applications, and security best practices.
– Stay informed about IT industry trends, technologies, and best practices to continuously improve technical skills and knowledge.
– Collaborate with cross-functional teams, including IT, operations, and customer service, to ensure seamless coordination and communication.
Qualifications:
– High school diploma or equivalent; additional technical certifications or training in IT support or related fields is preferred.
– Proven experience in providing remote technical support and assistance to clients and end-users in a help desk or customer service environment.
– Strong knowledge of IT systems, software applications, operating systems, and network protocols.
– Familiarity with remote desktop tools, help desk ticketing systems, and IT service management processes.
– Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
– Strong problem-solving skills and attention to detail, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
– Ability to work independently and collaboratively as part of a remote team, with a focus on delivering exceptional customer service and support.
Why Join Ultimate Protection Services:
– Opportunity to work with a dynamic and innovative team dedicated to providing best-in-class security solutions.
– Competitive salary and benefits package, including health insurance, retirement plans, and professional development opportunities.
– Remote work flexibility, allowing for a healthy work-life balance and the opportunity to work from anywhere.
– Access to cutting-edge technology and resources to support your professional growth and development.
How to Apply:
If you are a motivated and customer-focused professional with a passion for IT support, we want to hear from you! Please submit your resume and cover letter detailing your qualifications and experience to Jobs@ultimate-protection.com. We look forward to reviewing your application and discussing how you can contribute to our team at Ultimate Protection Services.